Terms and Conditions

Welcome to Neyvuu. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing this website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

1. General

By using this website, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. Neyvuu reserves the right to modify these Terms & Conditions at any time without prior notice.

2. Products

Every Neyvuu garment is crafted using carefully selected natural fabrics and artisan techniques. Due to the handmade nature of many products, slight variations in colour, texture and weave are considered natural characteristics rather than defects.

3. Pricing & Payment

All prices displayed on our website are subject to change without prior notice. Payments must be completed before an order is processed. We accept secure payment methods available during checkout.

4. Orders

Once your order has been placed, you will receive an order confirmation by email. Neyvuu reserves the right to refuse or cancel any order due to pricing errors, stock availability, payment issues or suspected fraudulent activity.

5. Shipping & Delivery

Delivery times are estimated and may vary depending on your location and courier services. While we strive to dispatch every order promptly, Neyvuu is not responsible for delays caused by shipping partners or customs authorities.

6. Returns & Exchanges

Eligible products may be returned or exchanged within our stated return period provided they remain unused, unwashed and in their original condition with all tags attached. Please refer to our Return Policy for complete details.

7. Intellectual Property

All content on this website including photographs, product designs, artwork, graphics, text and branding are the exclusive property of Neyvuu and may not be copied, reproduced or distributed without prior written permission.

8. Privacy

We value your privacy and are committed to protecting your personal information. Information collected through our website is used only to process orders and improve your shopping experience. Please review our Privacy Policy for further information.

9. Limitation of Liability

Neyvuu shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products beyond the extent permitted by applicable law.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Neyvuu operates.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team. We are always happy to assist you with any enquiries.