Privacy Policy

At Neyvuu, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information whenever you visit our website or purchase our products.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, billing and shipping address, payment information, purchase history and any information you provide while contacting our customer support team.

2. How We Use Your Information

Your information is used to process orders, provide customer support, improve our products and services, personalise your shopping experience, send order updates and communicate important information related to your purchases.

3. Payment Information

Payment transactions are processed securely through trusted payment providers. Neyvuu does not store your complete debit card, credit card or banking information on our servers.

4. Cookies

Our website uses cookies and similar technologies to remember your preferences, maintain your shopping cart, analyse website performance and improve your browsing experience. You may disable cookies through your browser settings, although some website features may not function correctly.

5. Sharing Your Information

We do not sell or rent your personal information. We may share limited information only with trusted service providers such as payment gateways, shipping partners and technology providers when necessary to complete your order or operate our website.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction. However, no internet transmission can be guaranteed to be completely secure.

7. Your Rights

Depending on your location, you may have the right to access, update, correct or delete your personal information. You may also request a copy of the personal data we hold about you by contacting our support team.

8. Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates about new collections, exclusive offers and brand announcements. You may unsubscribe at any time using the link provided in our emails.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment processors and analytics providers. We are not responsible for the privacy practices or content of those external websites.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page along with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support team. We will be happy to assist you.